General Terms and Conditions of the Contract for the Purchase of Investment Gold or Silver

Introduction

This document precisely defines the obligations of both parties – you (hereinafter: the Buyer) and us: the full legal name “VIKTOR SARKA PR PROIZVODNJA NAKITA I SRODNIH PREDMETA WEDDING CENTAR ZLATARA AS NOVI SAD”, also operating under the alternative name “Wedding Centar Zlatara AS”, or, in short, “Zlatara AS”, hereinafter: the Seller. The obligations, responsibilities, and terms of purchase of investment gold are set out in the text below. We reserve the right to amend these terms without the obligation to notify the Buyer of such changes, therefore it is the Buyer’s responsibility to read this document before each purchase.

Document version and date: 3 / 27.11.2025.

This version enters into force on the date of its publication on the website and replaces all previous versions

ARTICLE 1. The Buyer does not have the right to withdraw from the contract

Due to the nature of the goods, whose price depends on fluctuations in the financial market that cannot be influenced by the Seller and which may occur within the statutory withdrawal period, the Buyer does not have the right to withdraw from the contract, in accordance with Article 36 of the Law on Consumer Protection (“Official Gazette of RS”, no. 88/2021). There is no possibility of either full or partial refund, nor withdrawal from a made-to-order purchase after payment of the full advance amount.

By paying a 100% advance, the Buyer becomes the owner of the goods and is then waiting for delivery of the goods.

However, the Buyer has the right to request from the Seller the repurchase of undelivered goods at the bullion market price, according to fineness, valid at the moment of such request. This request for the sale of undelivered goods shall be regulated by a separate Annex to this Contract.

ARTICLE 2. The Buyer is obliged to pay the full agreed amount

The Buyer is obliged to pay the full agreed and invoiced amount in its entirety within 15 minutes, due to the fact that the subject of this Contract is goods whose price depends on fluctuations in the financial market over which the Seller has no control. The Buyer shall pay 100% of the contract price in advance.

If the Buyer fails to pay the agreed price on time, the Buyer has no right to claim any quantity of the agreed goods.

The Seller has the right, at its own discretion, to accept the order with a partial advance payment. However, in such a case, the Buyer has no right to a refund of any amount already paid if, after paying a partial advance, the Buyer realizes that they are unable to complete the transaction in full according to the pro forma invoice.

As soon as the Buyer is able to pay the remaining balance, the Buyer will be able to collect the goods once they are ready.

ARTICLE 3. Declaration, warranty, and certificate

For goods in blister packaging (sealed plastic packaging, including card-form packaging), the declaration, warranty, and certificate form an integral part of the packaging itself and must not be separated from the gold bar. Any separation, tampering with, damage to, deformation of, or alteration of such packaging reduces the resale value of the goods.

ARTICLE 4. The Seller guarantees to the Buyer that the goods are of the declared manufacturer, weight, and fineness

However, if due to force majeure, shortage of supply, or unforeseen circumstances the goods of a particular preferred or requested manufacturer/mint cannot be delivered, the Buyer will be offered / delivered goods from an alternative / equivalent mint of the same total weight and the same fineness (the list of equivalent mints includes: Valcambi, Switzerland, Argor Heraeus, Switzerland, Heraeus, Germany, Münze Österreich, Austria, Pamp, Switzerland).

The Seller guarantees to the Buyer that the goods originate from the declared brands / manufacturers / mints, all of which are certified by the London Bullion Market Association (LBMA). The LBMA is an association that regulates and guarantees the quality of production and trade in precious metals. Due to its strict requirements and its reputation, LBMA certification, for the purposes of this Contract, essentially rules out the possibility of manipulation of the goods (the fineness, metal type, and weight are guaranteed).

ARTICLE 5. Every amendment or addition to this Agreement must be made in written form

and the absence of such form shall render any amendment or addition null and void (agreed form). Written form also includes electronic correspondence sent to the following address: [email protected], while the authorization form (“Power of Attorney for Order Pickup”) must be delivered to the Seller’s registered address.

The template form titled “Power of Attorney for Order Pickup” can be downloaded by the Customer here › (for legal reasons, only available in Serbian).

ARTICLE 6. Notice on restrictions regarding cash transactions

Pursuant to Article 46 of the Law on the Prevention of Money Laundering and the Financing of Terrorism of the Republic of Serbia:

“A person engaged in the sale of goods or real estate or in the provision of services in the Republic of Serbia may not receive cash payment from a client or a third party in the amount of 10,000 euros or more in the dinar equivalent, regardless of whether this concerns one or several mutually connected cash transactions, or one or several contracts within a period of one year, and such an amount must instead be paid into a bank account.”

ARTICLE 7. Notice on the obligation to record personal data of buyers of investment gold

Pursuant to Article 36b of the Law on Value Added Tax:

“A VAT payer engaged in the trade of investment gold is obliged to issue invoices for the trade of investment gold, to maintain records of all activities related to investment gold, in particular records of the persons to whom investment gold has been sold, as well as to retain such records in accordance with this Law.”

ARTICLE 8. Risk warning

The Seller does not guarantee that it will repurchase the goods covered by this Contract, nor does it guarantee that the purchase of the goods under this Contract will result in any financial gain.

All financial and commercial risks associated with this purchase are borne exclusively by the Buyer. When investing, your capital is at risk and it is possible that you will recover less than the amount invested. Past performance is not a guarantee of future returns.

Zlatara AS does not provide financial advisory services and cannot be held responsible for any decision to purchase investment gold or silver made by the Buyer based on content available on our website. Investing in precious metals carries certain risks, including the possibility of losing invested capital. The Buyer bears full responsibility for their own investment decisions. Zlatara AS is not liable for any direct or indirect loss, damage, or financial cost that may arise as a result of such decisions.

We strongly recommend that all potential buyers consult with a qualified financial, customs, and tax advisor before making any purchase, in order to make an informed and responsible decision aligned with their financial goals and legal obligations.

ARTICLE 9. The ordered goods may only be collected in person by the Buyer or by an authorized person

Collection may be performed in person, by the Buyer, presenting the same ID card used when this Contract was created, or by the person authorized under this Contract to collect the goods covered by this Contract, presenting the personal identification document defined in this Contract, or by another person authorized on another permanent medium, subsequently agreed with the Seller, strictly in written form.

The ID card must be presented at the moment of collection for identity verification.

The Buyer is aware and agrees that the delivery deadline primarily depends on logistics and distribution (including, but not limited to, the mint, the importer, the Ministry of Trade, customs, transport, and freight forwarders), and not solely on the Seller, and that, for justified reasons, the deadline may be either longer or shorter than initially indicated.

The Seller is obliged, upon the Buyer’s request, to provide information regarding the expected delivery deadline of the contracted goods.

The Seller has the right to request that the Buyer or the authorized person sign a delivery note at the moment of collection. The Buyer, or the person collecting the goods, is obliged to sign the delivery note upon receipt of the goods if the Seller so requires.

ARTICLE 10. Delivery deadline

The delivery deadline is 60 (sixty) calendar days from the date of order, although typical delivery is usually within 2 weeks.

ARTICLE 11. In the event of a dispute, the competent court shall be the court in Novi Sad

If this Contract is concluded on the Seller’s premises, it is made in two (2) identical originals, one of which is kept by the Seller and one by the Buyer.

If the Contract is concluded at a distance, the Buyer confirms, by making payment, that they have read, understood, and agreed to the contents of this Contract.

The Consumer has the right to resolve a consumer dispute out of court, in accordance with the Law on Consumer Protection. The Consumer acquires the right to out-of-court dispute resolution only if they have previously submitted a complaint or objection to the Seller. The Seller is obliged to participate in the out-of-court dispute resolution procedure if the Consumer wishes to resolve the consumer dispute out of court.

Out-of-court resolution of a consumer dispute, in accordance with the Law on Consumer Protection, may last up to 90 days from the date the proposal for such resolution is submitted.

The Consumer may withdraw from further participation in the out-of-court settlement procedure at any time prior to the conclusion of the procedure.